Flat-rate monthly monitoring for websites and applications that are already stable and don't need active development work — just steady confirmation that backups, updates, and uptime are on track.

Included

• Monthly review of backup completion, disk usage, and automated monitoring reports


• Confirmation that scheduled cron jobs and routine maintenance tasks ran successfully


• Notification if a report flags something that needs attention

Good Fit For

Sites and applications running on an established, working configuration where the main need is a second set of eyes checking automated reports each month — not active troubleshooting or changes.

Need More?

If a monthly review turns up an issue that needs hands-on troubleshooting, see Operational Support.

Hands-on troubleshooting for steady-state operational issues — sold in 8-hour blocks of technician time, opened as needed rather than committed to monthly.

Included

• Investigating and resolving flagged issues such as incomplete backups, failed cron jobs, or disk-usage warnings


• Troubleshooting when a routine update doesn't complete cleanly


• Review of temp files, logs, and disk usage to resolve the underlying cause, not just the symptom

Sold In

8-hour blocks of technician time, billed when a block is opened. A one-time setup covers the initial account and access review.

vs. Operational Maintenance

Operational Maintenance is the monthly automated-report check; Operational Support is the hands-on work when that check (or anything else) turns up something that needs fixing. The two are complementary, not overlapping — most clients keep Maintenance running and add Support blocks as needed.

Hourly consulting for projects and feature changes that go beyond routine maintenance — architecture choices, process changes, plugin selection, or scoping custom development work.

Included

• Architectural and technical decision-making for site or system changes


• Evaluating and recommending plugins, tools, or process changes


• Scoping custom development work before it's built

Sold In

Billed hourly. Order the quantity of hours needed for your project.

Good Fit For

Planning and decision-making work, not hands-on building. For hands-on site changes once decisions are made, see Web Site Development.

Included

• Building and configuring pages, menus, and site content


• Custom coding or plugin setup to implement chosen features


• Consulting on product/plugin selection during the build

Sold In

Blocks of development time, plus a one-time setup fee covering project kickoff and environment review.

vs. Operations Consulting

Operations Consulting is the planning/decision phase; Web Site Development is the hands-on build once decisions are made.