Configure your desired options and continue to checkout.
Operational Support
Hands-on troubleshooting for steady-state operational issues — sold in 8-hour blocks of technician time, opened as needed rather than committed to monthly.
Included
- Investigating and resolving flagged issues such as incomplete backups, failed cron jobs, or disk-usage warnings
- Troubleshooting when a routine update doesn't complete cleanly
- Review of temp files, logs, and disk usage to resolve the underlying cause, not just the symptom
Sold In
8-hour blocks of technician time, billed when a block is opened. A one-time setup covers the initial account and access review.
vs. Operational Maintenance
Operational Maintenance is the monthly automated-report check; Operational Support is the hands-on work when that check (or anything else) turns up something that needs fixing. The two are complementary, not overlapping — most clients keep Maintenance running and add Support blocks as needed.
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Additional Information
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Please give a short description of the support you are requesting.
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