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Eric R. Ross

Eric Ross's profile picture
  • Postal address: 74 Van Cortlandt Park South
    AA33
    Bronx, NY 10463
    USA
  • Home phone: +1 (347) 449-7960
  • Email address: ericross@ericross.org

Introduction

These few pages are to introduce my background and experience. More importantly, you will find a life long commitment to Mastering life as a Christian. No, there isn't a Master's Degree, and while I haven't gotten it all right, God has been real in my life since I was seven years old and accepted Christ in Vacation Bible School. The decisions that shaped these life experiences are the result of my desire to demonstrate this life in Christ in these areas:

My Home and Community

I always knew that my Grandmother (until she went on) and Mother we're praying for me which helped me make good decisions and provided support to recover from the bad ones. Being a Christian shaped my behavior as a Husband where I learned to love my wife, as a Father I learned to provide and care for three children. It shaped my leisure activities as Scoutmaster for my sons and other young men that needed a mentor. It helped me set priorities for community involvement as Precinct Chairman and Platform Committee Member where I learned the power of influence in creating change, and as a Board Member then Board Chairman of National Alliance for the Mentally Ill of Oklahoma where I learned to advocate for those in need.

Ministry Positions

As a member of several congregations I learned the foundational truths of the Gospel, as a volunteer for service and missionary non-profits I learned to serve, as a student at RHEMA Bible Training Center and The School of the Local Church I learned the tools of ministry, as Director of Pastoral Care and Outreach (Missions) at Grace Church in Tulsa I learned to work with teams and to apply grace and mercy, and most recently as National Day of Prayer Task Force Coordinator for New York State with my wife Noemi I'm learning to listen more.

Business

As a machinist I learned work ethic, as a programmer I learned business skills, as a Customer Service Manager I learned people skills, as a Global Project Manager it was systems integration, as a Data Center Operations Manager I learned consistent delivery and developed financial skills, and currently as owner of NER Online Enterprises, Inc. I'm learning more about me.

Cover Letter

This letter focuses on my professional experience and success in managing strategic and tactical Information Technology solutions in complex environments. I am well qualified in leading and motivating a staff of diverse IT Professionals in operating, developing, and deploying cost-effective solutions that meet changing business needs while keeping a keen eye on complete customer satisfaction.

In particular, you will find that I contribute to the IT value proposition by my direct experience in:

  • Developing IT solutions that are deliverable under budget and ahead of schedule.
  • Improving resource utilization costs by clarifying tiers of service that meet business response requirements and strategicaly archiving Terabytes (Tb) of information to lower-cost storage.
  • Driving Optimization work that will reduces the annual operating run rate.
  • Managing technical integration to mainstream applications reducing system resource demands.
  • Identifying and implementing technology refresh plans to minimize growth in annual run rate while expanding the technology footprint to meet real business demands.
  • Improving overall efficiency by offerring real Customer Service with Customer input to IT support methods, training, and staffing levels.

Propose a time at ericross@ericross.org or at +1 (347) 449-7960.

Sincerely,

Eric R. Ross

 

INFORMATION  TECHNOLOGY  MANAGER

Globally Aware  ~  ITIL Expert  ~  Proven Leader

Track record of success in building and operating strategic and tactical IT solutions in complex multi-vendor environments.  Solid technical background combined with extensive experience in managing all aspects of IT projects and initiatives.  Demonstrated ability to cast vision and achieve organizational goals by communicating and engaging with executives, clients, vendors and staff at all levels. Core competencies include:

         ¨ Technology Value Manager ¨ Vendor Service Integrator ¨ Collaborative Team Builder

         ¨ Strategic Planner                   ¨ Goal Oriented                      ¨ Superb Presenter

         ¨ Expert Instructor/Coach        ¨ Innovative Problem Solver ¨ Highly Ethical

PROFESSIONAL  IT  EXPERIENCE

Information Technology:  Expert in the planning, commissioning and upgrading of infrastructure systems and developing their ongoing support models to deliver technology-based services that meet or exceed customer expectations.  Rallies resources and adapts to meet challenges. Exercises superb competence and efficiency with every undertaking.  Highlights of success and constant achievement are:

  • Improved storage utilization globally in 2007 by clarifying the strategic archiving position and implementing archiving in two data centers to move 22 Terabytes (Tb) to lower-cost storage.
  • Pressed initiatives to reclaim 66Tb of data center storage to avoid $1.2M capital purchases.
  • Conducted risk assessments; recommended risk mitigation strategies; implemented remediation.
  • Drove Data Center Optimization work that reduced the annual operating run rate by $3.9M
  • Deployed a common application environment and initial operating support model globally in four regional data centers and then established the operations team for the Americas.
  • Spearheaded the technical integration of Burmah Castrol systems with BP in the Americas for 2.4K users in four primary business units at 58 sites.

Leadership and Supervision:  A superior leader with demonstrated performance in high-pressure environments.  Earned a solid reputation for improving organizational performance through hands-on leadership that emphasized prioritization through active listening.

  • Recognized externally by the Uptime Network for operating four years with continuous availability and internally for having one fourth the number of major incidents compared to the group.
  • Implemented CobiT based SOX controls with linkage to ITIL Change, Configuration, and Incident Management processes to track effectiveness.
  • Increased average productivity by 10%, raised billable hours to 83%, and reduced return visits (re-work) by 12%, improving overall efficiency of the 20-member Customer Service team by 15%.

Problem-Solving and Analysis:  Consistently implements keen analytical abilities and a proven team-based work dynamic with a systems-oriented approach to facilitate efficient and effective solutions.  A critical thinker open to alternative views to optimize decision-making.

  • Developed a Program of Work to reduce annual run rate from $18M to $14M in one year.
  • Identified and implemented technology refresh plans to maintain 3% growth in annual run rate for the next three years while expanding servers from 500 to 900 and storage from 40Tb to 700Tb.
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Employment History

Evaluate, Implement, and Manage all aspects of technology and support services. Primary eCommerce business is driven by Affiliate organization interaction with Contributors through Community Connections platform of supporting collaboration tools. http://benchmark-connections.com/

Operations Advisor – Storage (12/2007 – 1/2009) Data Center Operations (2002 – 12/2007) Technical Services Manager (2001 – 2002) Project Manager – Transformation Programme Host Services Theme (2000 – 2001) Project Manager – Castrol Integration (8/2000 – 11/2000) Technical Assurance Manager (BP Amoco 1999 – 2000) Customer Support Manager (Amoco 1997 – 1999) http://www.bp.com

During my six year and a half year tenure on the Board, with two and a half years as President, we tripled the State office annual budget to $350k and grew from 1 to 6 local chapters statewide. http://www.nami.org/Template.cfm?Section=Your_Local_NAMI&Template=/CustomSource/AffiliateFinder.cfm&State=OK

Grew this missionary service organization from the one founding couple, George and Karen Bean, to eleven individuals or couples deployed full time in nine countries. http://ntni.org/

Associate Deans hire Part-time Instructors in Business and Information Technology, Communications, Liberal Arts, Performing Arts, Science and Mathematics, or Continuing Education (non-credit courses/personal enrichment). My proffessional experience and accreditation's were a good fit for courses in Microsoft Office products so I taught Word, Excel, and Visual Basic programming. I also taught dBase programming. http://www.tulsacc.edu/ (TJC is now Tulsa Community College)

Multiple Project and Service Support Positions. http://www.crouchslavin.com/TotalRes/

Pastoral Care and Outreach Director for this congregation of over three thousand supporting more than twenty full time missionaries and conducting team medical mission trips at least annually. My initial position was as High School Math and Science Teacher where I taught Biology, Chemistry, Physics, Algebra, and AP Calculus. The school was seeking, and was granted accreditation with ORUEF at: http://www.oru.edu/academics/resources/new_oruef/ Joe McGee was the Principle and is in ministry now at: http://www.joemcgeeministries.com/ Geof Jackson is currently the Pastoral Care Director at: http://www.gracetulsa.com/

Jig Bore/Boring Mill Machinist building specialty jigs and fixtures. http://www.globalsecurity.org/military/facility/afp-3.htm

Troop 990 and Pack 990 in the Indian Nations Council of the Boy Scouts of America were chartered to Grace Fellowship Church in June, 1985. Grace Fellowship, through the then Children's Director Joe McGee, incorporated the Boy Scouts program for the purpose of teaching the young men of the church and these programs were effective as many of the Troop members and leaders advanced from the Cub Scouts Pack. As a father of Troop members Adam and Jason Ross, I participated during Troop meetings, summer camp, and a high adventure trek to Philmont. My involvement led to my tenure as Scoutmaster beginning May of 1990. Some of the firsts for Troop 990 that were particularly meaningful for me were: Senior Patrol Leader - Adam Ross First Honor Patrol Leader at Pine Tree – Jason C. Ross First Eagle Scout – Adam Ross See the Troop history at: http://www.troop990.com/history

MACHINIST, Multiple positions • Jig Bore/Boring Mill Machinist • Lathe and Mill Operator • Shop Hand (no longer in business)

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Education History

Participated in the Mechanical Engineering program supported by LaSalle Machine Tool. http://www.ltu.edu/ (LIT is now Lawrence Technological University)

RHEMA Bible Training Center will ground you in the practical skills and spiritual disciplines that will equip you for success. You will receive quality classroom and hands-on training, a diploma upon completion of your course of study. Wherever your purpose takes you, RHEMA will prepare you to have maximum impact on the world around you. http://www.rbtc.org/

The School of the Local Church will provide a solid foundation in Biblical Studies, help you identify and develop your ministry Gift, and prepare you for training in Local Church Ministry. http://www.gracetulsa.com/

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Certifications, Accreditations, and Awards

Loyalist Candidate Number 556033 Certification based on ITIL v3 Lifecycle Management.

Pink Elephant Certification based on the ITIL Enhanced Management Series.

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Publications and Presentations

itSMF USA Houston Local Interest Group, Houston, Texas
2007
itSMF USA Conference, Salt Lake City, Utah
2004
Rational Software Conference, Orlando, Florida
2002
NAMI Oklahoma Convention
2001
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Professional Memberships

Public profile: http://www.linkedin.com/in/ericrross

The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. itSMF USA seeks to be the definitive & authoritative source for the advancement of IT Service Management Best Practices. A not-for-profit organization, itSMF is a prominent player in the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow.

ISACA provides practical guidance, benchmarks and other effective tools for all enterprises that use information systems. Through its comprehensive guidance and services, ISACA defines the roles of information systems governance, security, audit and assurance professionals worldwide. The COBIT, Val IT and Risk IT governance frameworks and the CISA, CISM and CGEIT certifications are ISACA brands respected and used by these professionals for the benefit of their enterprises.

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